A valid contact is any person who reaches out to contact your business. Because our system engages both previous customers and future customers, we only charge when a person reaches out to your business.
Are there limitations on a contact for it to be valid?
Yes. We only accept unique contacts that have not reached out to you in the last 180 days. The free trial lets us determine who the active customers are so that we don’t count them. After the free trial, where you pay nothing, we’ll look up each lead to determine if we have a record of them. If they have called or emailed in the last 180 days, we don’t count it as a contact.
What about robo-dialers?
Robo-dialers will not be counted as contacts. In fact, our system automatically removes robo-dialers and doesn’t let them through at all.
What about pure spammers?
Spammers will be removed and banned without a charge. Anyone marked as spam will no longer be able to reach you again and will be removed from the system.
What if someone accidentally called our number?
Our system will only pass through contacts who have confirmed they need your service. This filters out accidental calls automatically.
What if someone accidentally called our number and hung up right after they selected that they needed service?
Our system requires the call to be connected and last at least 30 seconds for it to count as a contact.
What if the contact was still spam — is there any way for me to dispute it?
Yes! On top of everything else, if you want to ban a contact from ever reaching you again due to being spam or junk, we allow you to dispute the contact in the Platform. We operate given mutual trust, but we’ll reserve the right to change how easy this is if the system is abused. Each dispute is reviewed before it is approved.